Privacy Policy

1. Introduction

Freedom Granny Flats (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our website (https://freedomgrannyflats.com.au) and services, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We collect personal information that is necessary for us to provide our services effectively. The types of personal information we may collect include:

• Name
• Contact details (such as address, email, and phone number)
• Demographic information (such as age and occupation)
• Financial information (for billing and payment purposes)
• Any other information you provide to us directly or indirectly through our website, surveys, or interactions with our team

We collect personal information directly from you when you:

• Contact us via our website, email, or phone
• Request a quote or consultation
• Enter into a contract with us
• Participate in surveys or provide feedback

3. Use of Personal Information

We use your personal information for purposes including:

• Providing our services to you
• Communicating with you about your projects or inquiries
• Processing payments and managing billing
• Improving our services and customer experience
• Complying with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors, to the extent necessary to deliver our services
• Third-party service providers who assist us in operating our business (such as IT support, payment processors, and marketing services)
• Professional advisors (such as lawyers and accountants)
• Regulatory bodies, as required by law

We ensure that any third parties we engage are bound by confidentiality and privacy obligations consistent with this Privacy Policy.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include implementing physical security measures, secure databases, and restricting access to personal information to authorised personnel only. citeturn0search7

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request within a reasonable time frame.

7. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and collect data on website usage. Cookies are small files stored on your device that help us analyze web traffic and improve our website. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and the revised policy will take effect from the date of posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

This Privacy Policy was last updated on 18 January 2025